Help
Grievance redressal
Last updated 5 November 2026
We want every order to go right. If it does not, here is how to reach us. This page is published under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.
Step 1: Customer care
Write to shasyafood@gmail.com with your order ID. We reply within one working day (Monday to Saturday, 10 am to 7 pm).
Step 2: Grievance Officer
If your concern is not resolved, write to our Grievance Officer at shasyafood@gmail.com with the subject line “Grievance”. We acknowledge every complaint within 48 hours and resolve it within one month of receipt.
| Seller | Bamoka Enterprises (brand: Shasya Foods) |
|---|---|
| Grievance Officer | Rahul Pujari, Proprietor, Bamoka Enterprises |
| Address | Ward No. 9, Ratangarh Road, Salasar, Churu, Rajasthan 331506 |
| GSTIN | 08EGAPP7311B1ZQ |
| shasyafood@gmail.com | |
| Working hours | Monday to Saturday, 10 am to 7 pm |
| FSSAI licence | 22223029000289 |
Step 3: National Consumer Helpline
You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.